Privacy Policy
What is personal data and what is processing of personal data?
Personal data is any information that can be directly, or indirectly together with other data, linked to a living individual. This means that a wide range of information such as names and contact details, IP addresses, competition entries, choices made, and behaviors constitute personal data.
Processing of personal data refers to anything that is done with the personal data. Any action taken with personal data constitutes processing, regardless of whether it is carried out automatically or not, such as collection, registration, organization, structuring, storage, processing or modification, retrieval, reading, use, disclosure through transfer, dissemination or otherwise making available, alignment or combination, restriction, deletion, or destruction.
1. What personal data is collected and when is it deleted?
When you visit/use our Digital Channels or their services, or communicate with us through our Digital Channels, we may collect information about you such as name, address, postal address, email address, phone number, identification details, information about your use of our services and products, and transaction history. In some cases, personal identity numbers and card details may also be processed.
We may also collect technical data about the devices you use to access our Digital Channels, including IP address, unique device ID, browser type, and cookie information. The collection described herein may occur, for example, when you enter your personal data in various forms on our Digital Channels.
When you contact us via customer service functions in our Digital Channels, for example in connection with a complaint, your contact details and case information will be processed by us.
We have placed so-called "cookies" in our Digital Channels. Through these cookies, information about how you use the Digital Channels is collected.
Personal data will be processed by us only for as long as necessary to fulfill the purposes of the processing or to comply with our legal obligations.
2. How do we collect the information?
In order to provide a good and modern service, we store cookies (small text files) on your computer. These allow us to remember your settings and recognize that you are logged in. We also collect basic personal data in connection with purchases.
3. How do we process personal data?
We store your data in our customer database. The data we store includes your name, postal address, phone number, and email address if we need to contact you and to complete the delivery of your order.
4. For what purposes is personal data processed?
To provide the products and services you have ordered and to manage our agreement with you;
To communicate with you when you contact customer service or use email forms;
For marketing purposes, including marketing via post, email, and SMS/MMS (which you can opt out of via a link in each email or SMS/MMS sent);
To analyze and segment visitors based on selection, prioritization, and preferences, meaning that so-called profiling takes place, in order to provide you with relevant and tailored information, recommendations, advertisements, and offers;
To process your payment or prevent or detect fraud;
To produce statistics on the use of our Digital Channels and their services; and
To maintain, develop, test, and improve our Digital Channels and the technical platforms on which they are provided.
We generally share your data in the form of name, address, and SMS and/or email with our shipping partners Posten/Schenker/DHL solely for the purpose of completing delivery to you.
We never share your data with any party that cannot be considered relevant to the service.
Do you have questions or feedback?
If you have any questions about our privacy policy, you can contact us at info@malmoteknik.se